Return and Refund Policy

1. No Direct Sales
Purple Net does not directly sell internet, TV, or streaming services. Instead, we facilitate connections between consumers and third-party service providers. As a result, any purchases or subscriptions are subject to the refund policies of the respective service providers.

2. Refund Eligibility
Refunds are only applicable under the following conditions:

• If a user has been charged incorrectly due to a processing error on our website.

1. If a transaction was made fraudulently using unauthorized payment methods.

3. Refund Process
To request a refund:

• Contact our support team at refunds@purplenet.com within 7 days of the transaction.
• Provide details of the payment, including transaction ID, date, and reason for the refund request.
• Once verified, eligible refunds will be processed within 7-10 business days.

4. Third-Party Provider Refunds
If you have purchased a service through a third-party provider linked on Purple Net, you must directly contact the provider for any refund requests. We do not have control over their policies and cannot guarantee refunds.

5. Cancellations and Modifications
Users who wish to cancel or modify their service must reach out directly to the respective service provider. We do not manage service cancellations or refunds beyond initial transaction disputes.

6. Changes to Refund Policy
Purple Net reserves the right to update or modify this refund policy at any time. Any changes will be reflected on this page with an updated revision date.

7. Contact Us
For refund-related inquiries, please contact:

📧 Email: refunds@purplenet.com
📞 Phone: (888) 209-5373